Course curriculum

  • 1

    Mastering Conflict Mangement

    • FBBLI Mastering Conflict Intro Slide
  • 2

    MRD's Welcome

    • MRD Welcome
  • 3

    Agenda

    • Agenda
  • 4

    FBBLDI Introductions

    • FBBLDI Introductions
  • 5

    FBBLDI Overview

    • FBBLDI Overview
  • 6

    Session Purpose

    • Session Purpose
  • 7

    Conflict Management

    • Conflict Types Quiz
  • 8

    Exploring Causes of Conflict

    • Unresolved Conflict
  • 9

    Effective Communication Strategies

    • Mastering Active Listening
  • 10

    Break Out Session Scenarios

    • Conflict Resolution Scenarios
  • 11

    Wrap Up

    • Session Wrap Up
  • 12

    Mastering Conflict Management

    • FBBLI Mastering Conflict End Slide